By placing an order, the Customer confirms that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.
The Company shall make every effort to ensure that prices, description and vintage of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at its sole discretion and stock availability.
The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company will offer alternative product/s of similar value and style to the Customer, after notifying customer by email.
The company reserves the right to refuse refund to customer, and offer credit instead.
All orders are subject to confirmation of final availability. In the event that we are unable to fulfill any of the products in your order we will notify you by phone or email within 24 hours of your order.
The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively. In case the shipping information are outdated, additional shipping cost might incur.
BREAKAGE / RETURN
The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +852 9099 5774 at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.
The company reserves the right to refuse any returns due to quality (including corked wines) in case the customer can not provide sufficient evidence including relevant storage facility.
All risks in the products shall pass to the Customer upon delivery but the company shall retain title in the products until full payment has been received.
The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.
We accept payment by VISA, MasterCard and American Express via PayPal. We also accept bank transfer prior to delivery and Cash on delivery service (No cheques).
All product prices listed are in HK dollars.
To provide secure online commerce transactions, we employ PayPal, it uses Internet’s Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet.
The company reserve the right to finish sales without prior notice and to limit sales including the right to decline sales to any customers.
The company reserves the right to change the payment terms for any order without prior notice.
If any term or provision of these Terms and Conditions is invalid, illegal or unenforceable in any jurisdiction, such unenforceability shall not affect any other provision.
LAW AND JURISDICTION
All transactions contemplated under the company website shall be interpreted, enforced, and governed according to the substantive laws of Hong Kong SAR, and both parties irrevocably submit to the jurisdiction of the courts of Hong Kong SAR for any action or proceeding regarding transactions contemplated under the company Site.
MODIFICATION OF TERMS
Personal information we may obtain about you shall be held in confidence, unless compelled to disclose by judicial or administrative process or by other requirements of law.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
The company : www.hkwineguild.com (The Wine Guild is property of The Wine Guild HK Ltd)